Refund & Returns Policy

1. Eligibility for Returns

• Returns are accepted within 30 days from the date you receive your order.
• Items must be new, unused, and include all original manufacturer packaging.
• Closeout/blowout merchandise cannot be returned.
• Special order items may require a restocking fee before approval.

2. Warranty Claims

• MotorShop Center will assist with warranty claims, but warranty issues are ultimately the responsibility of the manufacturer.
• Customers must contact the manufacturer directly for warranty policies and processing.

3. Return Process

1. Include a note inside the package explaining the reason for the return.
2. Attach a copy of the original invoice for reference.
3. Use insured ground shipping such as UPS, FedEx, or USPS.
4. Obtain an RA (Return Authorization) number before returning the item.
5. Customers are responsible for return shipping costs unless the return is due to an error by MotorShop Center.
6. Do not return items via COD (Cash on Delivery), as the shipping department cannot accept COD returns.

4. Refund Policy

• Refunds are processed within 7–10 business days after MotorShop Center receives and inspects the returned item.
• Refunds are issued to the original payment method.
• If the return is due to an error by MotorShop Center, a prepaid return label will be provided.

5. Exchanges

• The returned item must be received before the replacement is shipped.
• If the replacement item has a higher price, the customer must pay the difference before shipment.

6. Incorrect Pricing Policy

• If an item is listed at an incorrect price, MotorShop Center reserves the right to cancel the order.
• If the order has already been confirmed and charged, a full refund for the incorrect amount will be issued immediately.

7. International Orders

• Sales must comply with U.S. Commerce Department regulations.
• MotorShop Center is not responsible for customs duties or import taxes.
• International customers should check local regulations before placing an order.